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Har-Paws – Terms & Conditions (Summary)

This statement was last updated on 18th January 2026

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At Har-Paws, your dogs are treated like part of our family.
These terms outline how we work together to keep everyone safe, happy, and cared for.

By booking any service with Har-Paws, you confirm that you have read, understood, and agreed to our full Terms & Conditions, which are provided and accepted as part of our booking and consent forms.

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Bookings & Paperwork

  • All bookings must be confirmed via email or text message.

  • All required forms, consent documents, and information must be fully completed and approved before services begin.

  • We may refuse or delay services if paperwork is incomplete or information is missing.

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Payments

  • Boarding & pet sitting require a 10% deposit to secure dates.

  • Remaining balances are invoiced on collection.

  • Daycare is invoiced the same day.

  • Dog walking can be invoiced weekly, fortnightly, or monthly.

  • All invoices are payable within 7 days.

  • Services may be refused if payments are overdue.

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Cancellations

  • Deposits are non-refundable.

  • In some cases, deposits may be transferred to a future booking at our discretion.

  • Emergency situations are considered on a case-by-case basis.

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Health, Safety & Behaviour

  • Dogs must be up to date with vaccinations and free from contagious conditions.

  • Owners must disclose any medical, behavioural, or dietary needs.

  • We reserve the right to refuse or stop services if a dog poses a risk to others or themselves.

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Emergencies

  • We are authorised to seek veterinary care if needed.

  • All veterinary costs remain the owner’s responsibility.

  • We will always try to contact you first unless urgent treatment is required.

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Liability & Care

  • We take every reasonable step to ensure your dog’s safety and wellbeing.

  • Owners are responsible for any damage caused by their dog.

  • Har-Paws is not liable for incidents beyond our reasonable control.

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Data Protection

  • Your data is handled in line with UK GDPR.

  • Information is used only for providing care and communication.

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Full Terms & Conditions

This page provides a summary only.
Our full Terms & Conditions are provided with our booking forms and must be agreed to before services can be confirmed.

If you ever have questions - just ask. We’re always happy to talk!

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